Returns & Exchanges
RETURNS & EXCHANGES
- Register your return online or contact client services: Register your return online by connecting to your My Fenghari account.
- Prepare your package: Place your item in its original packaging and with the original receipt.
- Put the shipping label on your package: Cover old address labels with the new pre-paid label received by email and securely seal your package using the adhesive strip on the inside of the box.
Deliver your package to UPS: Drop your package off at any UPS store or pick-up location.
- Complimentary exchanges & returns within 30 days.
- Item in perfect & sellable condition.
- Original packaging.
- Original invoice, leaflets and certificates.
- No exchanges and returns for personalized items, hot stamped products, personalized sneakers, engraved products, Made-to-Order items, high watches and high jewelry.
- Mask covers cannot be returned or exchanged for sanitary reasons.
- PayPal and Apple Pay purchases may be returned online or exchanged at a free standing stores.
Please visit our full Return & Exchange Policy.