Returns & Exchanges

RETURNS & EXCHANGES

RETURNS

1. Register your return online or contact client services: Register your return online by connecting to your My Fenghari account.
2. Prepare your package: Place your item in its original packaging and with the original receipt.
3. Put the shipping label on your package: Cover old address labels with the new pre-paid label received by email and securely seal your package using the adhesive strip on the inside of the box.
4. Deliver your package to UPS: Drop your package off at any UPS store or pick-up location.
   
   

EXCHANGES

• Email: contact@fenghari.com
• Call client services: +1.647.2082455

POLICY

• Complimentary exchanges & returns within 30 days.
• Item in perfect & sellable condition.
• Original packaging.
• Original invoice, leaflets and certificates.
• No exchanges and returns for personalized items, hot stamped products, personalized sneakers, engraved products, Made-to-Order items, high watches and high jewelry.
• Mask covers cannot be returned or exchanged for sanitary reasons.
• PayPal and Apple Pay purchases may be returned online or exchanged at a free standing stores.

 

Please visit our full Return & Exchange Policy.